.support-section{margin-top:20px;display:grid;gap:14px}.reports-summary{font-size:.875rem;color:var(--muted);margin:18px 0}.reports-summary:empty{display:none}.reports-filters{display:flex;gap:6px;padding:5px;background:var(--surface);border:1px solid var(--line);border-radius:15px}.reports-filters button{flex:1;min-height:42px;border:0;border-radius:10px;font:inherit;font-size:.875rem;color:var(--muted);background:transparent;cursor:pointer;transition:background .2s,color .2s}.reports-filters [aria-pressed=true]{background:var(--mint);color:var(--text);font-weight:700}
.support-case-link{display:grid;gap:16px;width:100%;padding:20px;border:1px solid var(--line);border-radius:20px;background:var(--surface);color:var(--text);text-align:left;font:inherit;cursor:pointer;transition:transform .18s,border-color .18s,box-shadow .18s}.support-case-link:hover{border-color:var(--accent);box-shadow:0 6px 24px color-mix(in srgb,var(--accent) 8%,transparent);transform:translateY(-2px)}.support-case-link:active{transform:scale(.99)}.report-top,.report-foot{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.report-top{justify-content:space-between}.report-top small{font-size:.75rem;letter-spacing:.08em;color:var(--muted)}.report-state{display:inline-flex;align-items:center;border-radius:8px;padding:5px 9px;font-size:.8125rem;font-weight:600;background:var(--bg);color:var(--muted);line-height:1.4}.report-state.attention{background:var(--mint-strong);color:var(--text)}.report-state.working{background:var(--mint);color:var(--text)}.report-state.resolved{border:1px solid var(--line)}.report-info{display:grid;gap:8px;min-width:0}.report-info strong{font-size:1.0625rem;overflow-wrap:anywhere}.report-preview{font-size:.875rem;color:var(--muted);line-height:1.6;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere}.report-foot{padding-top:12px;border-top:1px solid var(--line);font-size:.8125rem;color:var(--muted)}.report-open{margin-left:auto;color:var(--text);font-weight:600}.report-unread{font-size:.75rem;padding:4px 7px;border-radius:7px;background:var(--mint);color:var(--text)}.reports-empty{display:grid;justify-items:center;padding:40px 24px;text-align:center;border:1px dashed var(--line);border-radius:20px}.reports-empty-icon{display:grid;place-items:center;width:44px;height:44px;border-radius:50%;background:var(--mint);color:var(--accent);margin-bottom:18px}.reports-empty strong{font-size:1rem}.reports-empty p{font-size:.875rem;line-height:1.7;color:var(--muted);max-width:34ch}.reports-unread{position:absolute;top:0;right:calc(50% - 27px);padding:2px 5px;border-radius:12px;background:var(--accent);color:var(--bg);font-size:.75rem;font-weight:700}.reports-unread[hidden]{display:none}
/* Customer resolution view: distinct status, updates and response areas. */
#support-dialog{--support-zone:color-mix(in srgb,#2563eb 5%,var(--bg));--support-surface:var(--surface);--support-line:color-mix(in srgb,var(--text) 17%,var(--support-surface));width:100%;max-width:100%;height:100dvh;max-height:100dvh;margin:0;padding:0;border:0;border-radius:0;background:var(--support-zone);color:var(--text);overflow:hidden;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:var(--line) transparent}
#support-dialog[open]{display:flex;flex-direction:column;animation:support-enter .24s ease-out}
#support-dialog::backdrop{background:rgb(0 0 0 / .55);backdrop-filter:blur(6px)}
.support-heading{flex-shrink:0;padding:18px 20px 16px;border-bottom:1px solid var(--support-line);background:var(--surface);display:flex;align-items:flex-start;justify-content:space-between;gap:16px}
.support-eyebrow{display:block;font-size:.625rem;font-weight:700;letter-spacing:.14em;line-height:1.5;color:var(--muted);margin-bottom:6px}
#support-title{font-size:1.5rem;margin:0;letter-spacing:-.03em}
.support-scroll{min-height:0;flex:1;overflow:auto;overscroll-behavior:contain;padding:0 max(16px,calc((100% - 680px)/2)) 16px;scrollbar-width:thin;display:flex;flex-direction:column;scroll-padding-bottom:190px}
.support-footer{display:none}
#support-done{width:100%}
#support-subtitle{font-size:.9375rem;margin:16px 0 18px;line-height:1.5;overflow-wrap:anywhere;color:var(--muted)}
#support-close{border:1px solid var(--support-line);border-radius:50%;background:var(--surface);color:var(--text);width:44px;height:44px;font-size:24px;flex:none;cursor:pointer;transition:background .18s,border-color .18s}
#support-close:hover{background:var(--mint);border-color:var(--accent)}
#support-overview,.support-panel,#support-resolution:not(:empty){padding:18px;border:1px solid var(--support-line);border-radius:20px;background:var(--support-surface)}
.support-case-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}
.support-case-meta h3{font-size:.9375rem;font-weight:700;margin:0}
.support-opened{color:var(--muted);font-size:.75rem;margin:8px 0 0}
.support-progress{list-style:none;display:flex;padding:0;margin:24px 0 20px}
.support-progress li{position:relative;flex:1;display:flex;flex-direction:column;align-items:center;gap:9px;text-align:center;font-size:.75rem;line-height:1.4;color:var(--muted);min-width:0}
.support-progress li:not(:first-child):before{content:'';position:absolute;height:2px;top:16px;right:50%;width:100%;background:var(--support-line)}
.support-progress li.done:before,.support-progress li.current:before{background:var(--accent)}
.support-step-marker{position:relative;z-index:1;display:grid;place-items:center;width:34px;height:34px;flex:none;border-radius:50%;border:1px solid var(--support-line);background:var(--surface);font-size:.8125rem;font-weight:700;box-shadow:0 0 0 5px var(--surface)}
.support-progress .done{color:var(--text)}
.support-progress .done .support-step-marker{background:var(--mint);color:var(--text);border-color:var(--accent)}
.support-progress .current{color:var(--text);font-weight:700}
.support-progress .current .support-step-marker{background:var(--mint-strong);color:var(--text);border-color:var(--accent);box-shadow:0 0 0 5px var(--surface),0 0 0 7px color-mix(in srgb,var(--accent) 25%,transparent)}
.support-next-step{padding:14px 15px;border-left:3px solid var(--accent);border-radius:4px 12px 12px 4px;background:var(--mint)}
.support-next-step strong{font-size:.8125rem;display:block;color:var(--text)}
.support-next-step p{font-size:.8125rem;line-height:1.6;margin:5px 0 0;color:var(--muted)}
.support-original{margin-top:16px;padding-top:14px;border-top:1px solid var(--support-line);font-size:.8125rem}
.support-original summary{cursor:pointer;color:var(--muted);padding:3px 0}
.support-original summary:hover{color:var(--text)}
.support-original p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.6;color:var(--muted)}
#support-thread-panel{margin-top:16px;border-radius:20px 20px 0 0;position:relative}
.support-panel-heading{padding:0;animation:none;display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:12px}
#support-thread-heading{font-size:1rem;margin:0;letter-spacing:-.02em}
.support-live{display:inline-flex;align-items:center;gap:6px;font-size:.6875rem;color:var(--muted)}
.support-live:before{content:'';width:5px;height:5px;border-radius:50%;background:var(--accent)}
#support-messages{min-height:0;display:flex;flex-direction:column;gap:10px;padding:0 3px 4px;scrollbar-width:thin;scrollbar-color:var(--line) transparent}
.support-day{display:flex;align-items:center;gap:10px;justify-content:center;font-size:.6875rem;color:var(--muted);padding:3px 0 8px}
.support-day:before,.support-day:after{content:'';height:1px;flex:1;background:var(--support-line)}
.support-message{--message-tone:var(--blue);padding:13px 14px;border-radius:14px;background:color-mix(in srgb,var(--message-tone) 6%,var(--surface));border:1px solid color-mix(in srgb,var(--message-tone) 28%,var(--support-line));border-left:3px solid var(--message-tone);width:90%;align-self:flex-end;box-sizing:border-box;overflow-wrap:anywhere;flex-shrink:0;border-left-width:1px;border-radius:16px 4px 16px 16px}
.support-message.staff{align-self:flex-start;border-radius:4px 16px 16px;--message-tone:var(--accent);background:color-mix(in srgb,var(--mint) 65%,var(--surface))}
.support-message-heading{padding:0;margin:0;animation:none;display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}
.support-message-author{display:flex;align-items:center;gap:8px;min-width:0;flex-wrap:wrap}
.support-author-tag{display:inline-flex;align-items:center;justify-content:center;flex:none;width:28px;height:28px;padding:0;border-radius:50%;background:color-mix(in srgb,var(--message-tone) 16%,var(--surface));border:1px solid color-mix(in srgb,var(--message-tone) 30%,var(--support-line));color:var(--text);font-size:.5625rem;line-height:1.25;font-weight:800;letter-spacing:.06em}
.support-message strong{font-size:.8125rem;font-weight:700;color:var(--text)}
.support-message p{white-space:pre-wrap;line-height:1.55;margin:9px 0 0;font-size:1rem;color:var(--text)}
.support-author-identity{display:grid;gap:2px;min-width:0}.support-author-identity small{font-size:.625rem;color:var(--muted)}
.support-message time{font-size:.625rem;color:var(--muted);font-variant-numeric:tabular-nums;white-space:nowrap}
.support-message.arriving{animation:support-arrive .28s ease-out}
#support-form{position:sticky;bottom:0;z-index:2;margin-top:16px;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:10px;padding:12px;border-radius:20px;box-shadow:0 -10px 28px rgb(0 0 0 / .16)}#support-thread-panel[hidden]~#support-form{position:static;box-shadow:none}#support-overview{margin-top:14px}#support-new-messages{position:sticky;bottom:150px;z-index:3;align-self:center;margin-top:10px;font-size:.75rem;min-height:36px;padding:6px 12px;white-space:nowrap}
#support-form label,#support-form small,#support-form>.support-eyebrow{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}
#support-text{grid-column:1/-1;display:block;box-sizing:border-box;width:100%;min-height:56px;max-height:30dvh;margin:0;padding:14px;border:1px solid var(--support-line);border-radius:12px;background:var(--bg);color:var(--text);font:inherit;font-size:1rem;line-height:1.6;resize:vertical;transition:border-color .18s,box-shadow .18s}
#support-text:focus-visible{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 18%,transparent)}
#support-photo-composer{margin:0!important;min-width:0}
#support-send{width:auto;display:inline-flex;align-items:center;gap:8px;padding-inline:22px;min-height:50px;font-size:1rem;transition:filter .18s,transform .18s}
#support-resolution:empty{display:none}
#support-resolution:not(:empty){margin-top:16px;border-color:color-mix(in srgb,var(--accent) 45%,var(--line))}
#support-resolution h3{margin:0 0 12px;font-size:1rem}
#support-resolution p{line-height:1.6;font-size:.875rem}
#support-resolution .support-action-button{margin-top:10px;width:100%}
#support-status{font-size:.8125rem;color:var(--muted);line-height:1.6;margin:14px 4px 0}
#support-status:empty{display:none}
#support-dialog button:disabled{opacity:.55;cursor:wait}
#support-dialog [hidden]{display:none!important}
.reports-filters button:focus-visible,.support-case-link:focus-visible,#support-dialog button:focus-visible,#support-dialog summary:focus-visible,#support-messages:focus-visible{outline:2px solid var(--accent);outline-offset:3px}
@keyframes support-enter{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
@keyframes support-arrive{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
@media(max-width:400px){#support-dialog{border-radius:0}.support-scroll{padding:0 14px 16px}.support-heading{padding:14px}.support-footer{padding:10px 14px}#support-overview,.support-panel,#support-resolution:not(:empty){padding:16px}.support-case-link{padding:16px}.report-top{align-items:flex-start}.report-state{max-width:100%}.support-progress li{font-size:.6875rem}}
@media(prefers-reduced-motion:reduce){#support-dialog[open],.support-message.arriving{animation:none}#support-dialog *, .support-case-link,.reports-filters button{transition:none}.support-case-link:hover,.support-case-link:active,#support-dialog button:active{transform:none}}

.support-action-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:11px 16px;border:1px solid color-mix(in srgb,var(--accent) 38%,var(--support-line));border-radius:12px;background:var(--mint);color:var(--text);font:inherit;font-size:.875rem;font-weight:600;line-height:1.4;cursor:pointer;transition:background .18s,border-color .18s}
.support-action-button:hover{background:var(--mint-strong);border-color:var(--accent)}
@media(prefers-reduced-motion:reduce){.support-action-button{transition:none}}

/* Prominent links sent by support; each destination remains a native anchor. */
.support-message-body{min-width:0;overflow-wrap:anywhere}
.support-message-body p{white-space:pre-wrap}
.support-message-body p:empty{display:none}
.support-message-link{position:relative;isolation:isolate;overflow:hidden;display:flex;align-items:center;gap:12px;min-height:64px;margin-top:12px;padding:14px 16px;border:1px solid var(--accent);border-radius:14px;background:linear-gradient(120deg,var(--mint-strong),var(--mint));color:var(--text);box-shadow:0 4px 14px color-mix(in srgb,var(--accent) 18%,transparent);text-decoration:none;transition:transform .18s,box-shadow .18s,border-color .18s}
.support-message-link:after{content:'';position:absolute;inset:0;z-index:-1;background:linear-gradient(110deg,transparent 20%,color-mix(in srgb,var(--accent) 24%,transparent) 50%,transparent 80%);transform:translateX(-120%);animation:support-link-shine 1.4s ease-out .25s 2}
.support-link-icon{display:grid;place-items:center;flex:none;width:36px;height:36px;border-radius:11px;background:var(--surface);color:var(--text);font-size:24px}
.support-link-labels{display:grid;gap:4px;min-width:0}
.support-message-link .support-link-labels strong{font-size:.9375rem;color:var(--text)}
.support-link-labels small{font-size:.75rem;color:var(--text);overflow-wrap:anywhere;opacity:.85}
.support-message-link:hover{transform:translateY(-2px);box-shadow:0 7px 20px color-mix(in srgb,var(--accent) 28%,transparent)}
.support-message-link:active{transform:scale(.98)}
.support-message-link:focus-visible{outline:3px solid var(--text);outline-offset:3px}
@keyframes support-link-shine{to{transform:translateX(120%)}}
@media(prefers-reduced-motion:reduce){.support-message-link:after{animation:none}.support-message-link{transition:none}.support-message-link:hover,.support-message-link:active{transform:none}}

.support-message.is-deleted p{font-style:italic;color:var(--muted)}
.support-message-edited{display:block;margin-top:6px;font-size:.6875rem;color:var(--muted)}

/* Pending service choices precede the conversation and stay readable on mobile. */
.support-switch-panel{padding:20px;border:1px solid var(--accent);border-radius:22px;background:var(--surface);margin:0 0 20px}
.support-switch-panel[hidden]{display:none}
.support-switch-panel h3{margin:0 0 8px;color:var(--text)}
.support-switch-panel p{color:var(--muted);font-size:14px;line-height:1.5;margin:0 0 14px}
.support-switch-choices{display:grid;gap:8px;margin-bottom:14px}
.support-switch-choices .support-action-button{text-align:left;width:100%;border:1px solid var(--line);background:var(--bg);color:var(--text)}
.support-switch-choices .support-action-button[aria-pressed="true"]{border-color:var(--accent);box-shadow:inset 4px 0 var(--accent)}
.support-switch-confirm{width:100%;font-weight:700}
.support-switch-panel .support-switch-status{margin:10px 0 0}
.support-switch-status:empty{display:none}
.support-message .support-open-service{display:block;width:100%;margin-top:12px;font:inherit;font-size:.875rem;font-weight:700;cursor:pointer}
/* Simplified report sheet: distinct tone, one compact account+status panel, the chat right below and a reply bar always at hand. */
:root[data-customer-theme='dark'] #support-dialog{--support-zone:color-mix(in srgb,#2563eb 16%,var(--bg));--support-surface:color-mix(in srgb,#2563eb 13%,var(--surface))}
@media(prefers-color-scheme:dark){:root:not([data-customer-theme='light']) #support-dialog{--support-zone:color-mix(in srgb,#2563eb 16%,var(--bg));--support-surface:color-mix(in srgb,#2563eb 13%,var(--surface))}}
.support-heading{background:var(--support-surface)}
#support-subtitle{order:1}#support-subtitle:empty{display:none}.support-account-context{order:2}#support-overview{order:3}#support-experience-invite{order:4}#support-switch{order:5}#support-thread-panel{order:6}#support-new-messages{order:7}#support-resolution{order:8}#support-status{order:9}#support-form{order:10}
#support-close{display:inline-flex;align-items:center;gap:6px;width:auto;height:46px;padding:0 16px;border-radius:999px;font-size:1rem;font-weight:700}
#support-close svg,#support-send svg{width:20px;height:20px;flex:none}
#support-thread-panel .support-eyebrow{display:none}
#support-thread-panel{margin-top:12px}
.support-account-context{margin-top:14px;padding:14px;border:1px solid var(--support-line);border-radius:18px;background:var(--support-surface);display:grid;gap:8px}
.support-account-context[hidden]{display:none}
.support-account-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.support-service-tag{--brand:var(--accent);display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:999px;background:var(--brand);color:#fff;font-size:.875rem;font-weight:800;letter-spacing:.01em;box-shadow:0 4px 14px color-mix(in srgb,var(--brand) 40%,transparent)}
.support-service-tag:before{content:'';width:7px;height:7px;border-radius:50%;background:#fff;opacity:.9}
.support-account-line{margin:0;font-size:.9375rem;line-height:1.4;color:var(--muted);overflow-wrap:anywhere}
.support-account-line strong{color:var(--text);font-weight:700}
.support-account-facts{display:flex;flex-wrap:wrap;gap:4px 16px;margin:0;padding:0;list-style:none}
.support-account-facts li{display:flex;gap:5px;align-items:baseline;font-size:.8125rem;color:var(--muted)}
.support-account-facts strong{color:var(--text);font-weight:650}
/* Slim status strip inside the panel; tone and icon per stage. */
#support-overview{--state-tone:#3b82f6;order:initial;margin:2px 0 0;padding:10px 12px;border:0;border-radius:14px;display:flex;align-items:center;gap:10px;background:color-mix(in srgb,var(--state-tone) 16%,transparent);animation:support-state-in .35s ease-out}
#support-overview:is([data-state=ASSIGNED],[data-state=DIAGNOSIS],[data-state=IN_PROGRESS],[data-state=WAITING_PROVIDER],[data-state=ESCALATED]){--state-tone:#f59e0b}
#support-overview[data-state=WAITING_CUSTOMER]{--state-tone:#f97316;box-shadow:inset 0 0 0 1px var(--state-tone)}
#support-overview:is([data-state=SOLVED],[data-state=CLOSED]){--state-tone:#22c55e}
.support-state-icon{font-size:1.4rem;line-height:1;animation:support-state-float 2.4s ease-in-out infinite}
.support-state-text{flex:1;min-width:0;display:grid;gap:1px}
.support-state-text strong{font-size:.9375rem;color:var(--text)}
.support-state-text small{font-size:.75rem;line-height:1.35;color:var(--muted)}
.support-state-dots{display:flex;gap:5px;margin:0;padding:0;list-style:none;flex:none}
.support-state-dots li{width:8px;height:8px;border-radius:50%;background:color-mix(in srgb,var(--text) 22%,transparent)}
.support-state-dots li.done{background:var(--state-tone)}
.support-state-dots li.current{background:var(--state-tone);animation:support-state-pulse 1.6s ease-out infinite}
@keyframes support-state-in{from{opacity:0;transform:translateY(4px)}}
@keyframes support-state-float{50%{transform:translateY(-3px)}}
@keyframes support-state-pulse{0%{box-shadow:0 0 0 0 color-mix(in srgb,var(--state-tone) 60%,transparent)}100%{box-shadow:0 0 0 7px transparent}}
#support-form .support-photo-add{min-height:50px;padding-inline:16px;font-size:1rem}
@media(prefers-reduced-motion:reduce){#support-overview,.support-state-icon,.support-state-dots li.current{animation:none}}